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Austin American-Statesman Commentary Roundup: Jan. 1, 2023

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Passengers wait in line to check in for their flights at a Southwest Airlines service desk at Austin-Bergstrom International Airport, Dec. 27, in Austin. The U.S. Department of Transportation said it will look into flight cancellations by Southwest that left travelers stranded at airports across the country amid an intense winter storm.
(Photo: Ricardo B. Brazziell / American-Statesman)

Dallas Morning News

Dec. 29 editorial, “Southwest Airlines’ chaos signals a need to protect stranded travelers.”

Mistakes and bad luck are part of life and business. However, providing responsive and compassionate customer service is how a business rebounds from a reputation-damaging moment. On this point, Southwest has a long trek ahead. And for the entire commercial aviation industry, Southwest’s meltdown should rekindle a much overdue discussion of the rights of stranded passengers.

Even in the best of times, air travelers have mostly hate-hate relationships with air travel based on high fares, limited leg room, and belligerent fellow travelers in the middle seat. A federal airline passenger bill of rights covers bumping of passengers from flights, obligations to seat young children next to a parent, ticket price transparency, baggage rules and a wide variety of rights cloaked in a lot of mitigating and confusing fine print.

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