Health Care

Patient code of conduct needed to protect health care workers

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Police respond to an active shooter incident at Methodist Dallas Medical Center on Saturday, Oct. 22. Two hospital employees were fatally shot during the incident, according to police.

I would like to encourage local health leaders to follow the national initiative in doing more to prevent violence against hospital staff.  

Recently the Mass General Brigham health care network created a patient code of conduct to address the alarming increase in violence against hospital staff. One such indicator is an April survey of more than 2,500 nurses, which found that nearly half (48%) reported an uptick in workplace violence — up from 22% in March 2021. It more than doubled in a single year.  

I personally spent 46 years in hospitals and just as you expect all employees and clinicians to treat you and every patient or visitor with courtesy and respect, we have the same expectations of all of you.  

The patient code of conduct addresses patients and visitors who disrupt care and make verbal or physical threats — including racist, sexist, discriminatory or disrespectful comments about clinicians, other patients and visitors. Such individuals could face certain sanctions, and even expulsion from their facilities or future access to non-emergency care access.  

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